Parimatch Rules and Regulations in India

1. Scope and acceptance of the terms

1.1 These general terms govern your access to and use of the official online betting services made available to users located in India.

1.2 By visiting the site, completing registration, keeping an active account, placing any bet, or using any bonus, you confirm that you have read, understood, and agree to these terms, together with any sport-specific rules, bonus rules, privacy policy, and responsible gambling policy.

1.3 If you do not agree to these terms, you must not use the platform or any services.

2. Eligibility and legal use

2.1 You may use the betting services only if:

• You are at least 18 years old or meet any higher age limit required under the law of your state or territory in India.
• You are legally allowed to take part in online betting and games of chance under the laws applicable to you.
• You are accessing the services from a jurisdiction where online betting on this platform is not prohibited.

2.2 You are responsible for checking that your use of the account, bets, and bonuses complies with any local, state, or national law that applies to you.

2.3 Use of the platform is strictly personal. You agree not to access services as an agent or on behalf of any other person, and not to allow any minor to use your account.

3. Account registration and management

3.1 To place bets or use real-money services, you must complete registration and open an account in your own name.

3.2 During registration you must provide:

• Full legal name
• Date of birth
• Residential address in India
• Valid mobile number and email
• Any other details requested for KYC checks

3.3 You confirm that:

• All details you provide are accurate, complete, and up to date.
• You are registering only one account.
• Funds deposited are from lawful sources and are not related to criminal activity.

3.4 You must:

• Keep your login credentials confidential.
• Not share your account or allow any third party to place a bet using your credentials.
• Inform support immediately if you suspect unauthorised access to your account.

3.5 The platform may refuse registration, close, suspend, or limit an account if:

• Eligibility requirements are not met.
• KYC documents are not provided or do not match the data given.
• There is a breach of these terms or any applicable legal requirement.

4. Changes to terms and services

4.1 The operator may update these general terms, betting rules, bonus rules, or privacy policy to reflect legal developments, regulatory guidance, security changes, or operational needs.

4.2 Updated terms take effect from the time they are published on the site, unless a later date is indicated. Continued use of the account or services after an update means you accept the revised terms.

4.3 You are expected to read the terms regularly to stay informed about your rights, duties, and betting conditions.

4.4 The operator may:

• Modify or suspend any part of the services.
• Remove or adjust any sport, event, market, or odds.
• Cancel, refuse, or limit bets in line with these terms and applicable regulations.

5. Permitted use of the platform

5.1 You agree to use the site, app, and all services only for lawful betting and gaming purposes.

5.2 You must not:

• Use the platform for any unlawful activity or to breach any law of India or any other jurisdiction.
• Use VPNs, proxies, or similar tools to disguise your location for the purpose of accessing restricted services.
• Use bots, scripts, systems, or devices that automate placing of bets or give any unfair advantage.
• Manipulate any event, market, odds, or bonus conditions through collusion, match fixing, or any fraudulent scheme.
• Interfere with the operation or security of the site or attempt unauthorised access to any system or account.

5.3 Breach of this clause may result in:

• Immediate suspension or permanent closure of your account.
• Cancellation of bets and removal of bonuses.
• Reporting of activity to relevant authorities if required by law.

6. Intellectual property and content protection

6.1 All rights in the software, design, databases, text, graphics, logos, odds displays, and other content on the platform are owned by or licensed to the operator and are protected by intellectual property laws.

6.2 You are granted a limited, non-exclusive, revocable licence to access the services for personal betting use only.

6.3 You must not, without prior written consent:

• Copy, modify, distribute, or publish any part of the site or app.
• Use any content for commercial purposes or to provide betting-related services to third parties.
• Use automated tools to collect data, odds, or event information from the platform.

7. Liability and limitation of damages

7.1 You access and use the services at your own risk. Bets are placed solely at your discretion and judgement.

7.2 To the extent permitted by law, the operator is not liable for:

• Loss of profits, winnings, or anticipated gains.
• Loss resulting from reliance on event information, statistics, or odds that contain errors.
• Interruption, delay, or failure of transmission caused by telecommunications issues or system outages.
• Loss resulting from unauthorised access to your account caused by your failure to keep credentials secure.

7.3 Nothing in these terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under Indian law.

7.4 If the platform is found liable in relation to a particular bet or transaction, liability is limited to:

• The stake of the bet placed; or
• The amount in your account that is directly affected,

whichever is lower, subject to any mandatory legal protections.

1. Eligibility to place bets

1.1 Only registered, verified users who meet the legal age requirement and have an active account may place bets.

1.2 You must be physically located in a jurisdiction that allows participation in online betting at the time you place any bet.

1.3 You confirm that you are not:

• On any self-exclusion list registered on the platform.
• Prohibited from betting by court order or local regulation.
• An athlete, referee, coach, or official who is restricted from betting on events in your sport according to applicable rules.

2. Placement and acceptance of bets

2.1 A bet is accepted only when it is registered on the central system and a bet ID is generated.

2.2 You are responsible for reviewing:

• The event selection
• Market type
• Odds
• Stake amount

before confirming each bet. Once accepted, a bet cannot be changed by you.

2.3 Bets may be placed through:

• Pre-match markets
• Live or in-play markets
• Special markets defined for a particular event

2.4 The operator may refuse or limit a bet at its discretion, for reasons including:

• Risk management limits
• Regulatory requirements
• Suspicion of misuse, bonus abuse, or fraud

2.5 In case of technical failures where bets are not recorded on the system, no bet is considered accepted, and any affected stakes that were deducted will be returned to the account.

3. Minimum and maximum stakes

3.1 Each sports market and game may have specific minimum and maximum stakes.

3.2 Stake limits may be shown:

• On the bet slip
• In market descriptions
• In sport-specific rules

3.3 The operator may reduce maximum stakes or exposure for a specific account, market, or event for risk control or in line with internal trading policies.

4. Odds, event information, and errors

4.1 Odds for each event are subject to change. The odds relevant to your bet are the odds shown on the bet slip at the moment of acceptance, not later changes.

4.2 Event information, such as start time, scores, statistics, or venue, is provided for guidance only. You are responsible for checking the event details using independent sources if necessary.

4.3 In case of obvious or material errors (for example, mistaken odds, wrong team listed as favourite, or clear input error), the operator may:

• Void affected bets; or
• Settle them at the correct odds that should have applied at the time the bet was placed.

4.4 If an event starts earlier than scheduled but remains available for betting, bets placed after the actual start time may be voided, apart from markets that are clearly live markets.

5. Settlement of bets and results

5.1 Bets are settled based on the official result declared by the relevant sports federation, league, or event organiser at the time of settlement.

5.2 Any later changes to results, such as through disciplinary decisions or appeals, do not normally affect the original settlement, unless specified in sport-specific rules.

5.3 For markets that depend on statistics (goals, runs, wickets, points, etc.), settlement is based on official statistics at the time of result confirmation.

5.4 If a market is offered on an event that is cancelled, postponed, or abandoned, settlement follows these principles unless specific rules say otherwise:

• If the event is not started or not resumed within the timeframe specified in sport rules, affected bets are void and stakes are returned.
• If the market outcome is already decided at the time of interruption, bets may stand.

6. Multiple bets, system bets, and related contingencies

6.1 Accumulator and system bets combine several selections into one bet. For a combined bet to be valid, all selections must be independent and not related outcomes.

6.2 If a multiple bet contains related selections where the outcome of one directly affects another, the operator may:

• Settle the bet at adjusted odds; or
• Void all or part of the bet.

7. Betting restrictions and suspension

7.1 Certain users, markets, or events may be restricted from betting due to regulatory rules, integrity risks, or internal risk controls.

7.2 A market may be suspended in cases such as:

• Start of the event
• Critical incident in live betting (goal, wicket, red card, etc.)
• Technical or communication issues

7.3 Any bet placed during suspension or after the close of a market is invalid and may be voided.

8. Cancellation and void of bets

8.1 A bet may be considered void, and the stake returned to your account, in situations such as:

• Event cancellation without a result declaration.
• Incorrect participants or match-ups listed.
• Material errors in odds or market parameters.
• Violation of these terms, bonus abuse rules, or any legal requirement.

8.2 If there is evidence of manipulation of an event or betting market, the operator may:

• Postpone settlement while investigation is carried out.
• Void bets linked to suspicious activity.
• Inform relevant sporting bodies and regulators in line with legal obligations.

9. Bonus-related betting rules

9.1 Use of any bonus or free bet is subject to specific conditions that may include:

• Wagering requirements
• Minimum odds
• Event or market restrictions
• Time limits

9.2 If your betting pattern indicates that a bonus is being used to gain guaranteed profit or to bypass risk limits, the operator may remove the bonus, cancel associated bets, or close the account in serious cases.

1. General principles for deposits and withdrawals

1.1 Real-money betting is possible only after successful funding of your account through approved payment methods.

1.2 By initiating any payment, you confirm that:

• You are the lawful holder or authorised user of the payment method.
• Funds originate from legitimate sources and are not tied to illegal activity.
• Details supplied for each transaction are accurate and complete.

1.3 The operator may use third-party payment processors and banks for handling deposits and withdrawals. Timeframes and limits can depend on these third parties and on your bank.

2. Deposit rules

2.1 Available deposit methods for India users may include, as available from time to time:

• UPI and bank transfers
• Payment wallets
• Cards and other accepted instruments

2.2 Minimum and maximum deposit amounts may apply per transaction, per day, or per account. Exact limits and any fees, if applicable, are displayed in the cashier or payments section.

2.3 Deposits that are successful on the payment processor side will normally be credited to your betting balance within a reasonable time. In some cases, delays can occur due to:

• Bank processing times
• Additional security checks
• System issues outside the operator’s control

2.4 If a deposit is reversed, charged back, or disputed, the operator may:

• Deduct the amount from your account balance.
• Void bets funded by such deposits.
• Request alternative payment or documentation.

3. Withdrawal rules

3.1 You may request withdrawal of available funds from your account, subject to:

• Completion of KYC and any other verification procedures.
• Compliance with anti-money laundering controls.
• Fulfilment of any active bonus conditions, where applicable.

3.2 The operator reserves the right to:

• Process withdrawals only to payment methods and accounts in your own name.
• Request that funds be withdrawn to the same method used for deposits, wherever practical.

3.3 Minimum and maximum withdrawal limits apply and are stated in the cashier section. Requests above limits may be split into several payments.

3.4 Processing timeframes may differ by payment method. Additional delays may occur where:

• Verification documents are pending.
• Activity triggers enhanced due diligence.
• Public holidays or bank closures affect processing.

4. KYC, AML, and security checks on payments

4.1 Before approving withdrawals, the operator may carry out identity and payment verification in line with KYC and AML obligations. This can include requesting:

• Proof of identity (PAN, Aadhaar, passport, or other ID).
• Proof of address (utility bill, bank statement, or official letter).
• Proof of source of funds or source of wealth.
• Screenshots or statements confirming ownership of the payment method.

4.2 You must provide requested documents in a clear and legible format and guarantee that they are genuine and not altered.

4.3 Failure to provide satisfactory documents may result in:

• Delay or refusal of withdrawals.
• Temporary or permanent account suspension.
• Reporting to authorities where legally required.

5. Currencies, fees, and adjustments

5.1 The main account currency for India users is indicated in the cashier section. If you transact in another currency, your payment provider may apply exchange rates and fees.

5.2 The operator may:

• Charge reasonable fees on certain payment methods, if notified in advance.
• Pass on third-party costs related to chargebacks or payment disputes.

5.3 In case of a payment error that results in incorrect crediting of your account, you must inform support immediately. Any such amount will be treated as a debt owed back to the operator and may be reversed.

6. Restrictions and cancellation of operations

6.1 The operator may restrict deposit or withdrawal operations in cases including:

• Suspicion of fraud, collusion, or illegal activity.
• Breach of betting rules or bonus terms.
• Requests from law enforcement or regulators.

6.2 In certain cases, the operator may cancel pending payment operations and return funds to the original payment method, subject to AML review and any legal hold that may apply.

6.3 If your account is closed, any remaining lawful balance, subject to verification and AML checks, will be paid out to you using an agreed method, unless law or regulation requires a freeze or confiscation.

1. Policy and objectives

1.1 The platform supports responsible gambling and aims to provide a betting environment that respects user rights, protects vulnerable persons, and reduces the risk of gambling-related harm.

1.2 You are encouraged to treat bets as entertainment and to stake only amounts that you can afford to lose, without affecting essential expenses such as rent, education, healthcare, or family duties.

2. Tools for managing betting behaviour

2.1 You may use responsible gambling tools, subject to availability, to manage your betting pattern. These can include:

• Deposit limits (daily, weekly, or monthly)
• Loss limits
• Session reminders
• Time-outs or short-term breaks

2.2 Once a limit is set, reducing it may take effect immediately, while increasing or removing a limit may be subject to a cooling-off period to support safer decisions.

2.3 If you feel your betting is getting difficult to control, you should consider applying strong limits or a break before further use of services.

3. Self-exclusion

3.1 You may request self-exclusion from the platform for a fixed period or permanently. During self-exclusion:

• You will not be allowed to place any bet or use bonuses.
• Marketing communications to you will be reduced where technically feasible.

3.2 Self-exclusion requests may require confirmation through registered contact details. You must provide accurate information to ensure that exclusion can be applied effectively.

3.3 If you attempt to circumvent self-exclusion by opening new accounts or giving misleading information, the operator may close such accounts and retain the right to void bets and remove bonuses.

4. Recognising gambling-related risks

4.1 You may be at risk of gambling problems if you:

• Chase losses by increasing your stake after losing bets.
• Hide your betting activity from family or friends.
• Use money intended for bills or other essentials for betting.
• Feel stressed, anxious, or depressed due to results of bets.

4.2 If any of these signs apply, consider taking a break, using limits, and getting professional support.

5. Support and assistance in India

5.1 If you believe you may have a gambling problem, professional help is strongly recommended. Options that may be available in India include:

• Local mental health professionals (psychiatrists, psychologists, counsellors).
• State-run helplines offering mental health and addiction support.
• Non-governmental organisations focusing on behavioural addictions.

5.2 You can also check international organisations that provide guidance, information, and self-assessment tools for gambling issues. Access to these organisations is usually possible online from India.

6. Protection of minors

6.1 Gambling by persons under 18 is not allowed.

6.2 You are responsible for keeping your login details safe and for preventing any minor from accessing your account or betting on any event.

6.3 Consider using parental control software on devices that minors can access to restrict access to betting services.

1. Legal obligations

1.1 The operator is committed to complying with anti-money laundering and counter-terrorist financing requirements that apply to online betting and gaming services.

1.2 These obligations require the collection and verification of customer data, monitoring of transactions, and, where needed, reporting of suspicious activity to competent authorities, subject to applicable law.

2. Know Your Customer (KYC) procedures

2.1 KYC checks aim to confirm the identity, age, and residence of users and may be required:

• At registration
• Before certain deposit or withdrawal thresholds are reached
• When there are changes in account details
• When activity patterns change significantly

2.2 You may be asked to submit:

• Government-issued identity proof (such as PAN, Aadhaar, passport, driving licence).
• Recent proof of address in India.
• Copies of payment instruments used for deposits and withdrawals.

2.3 In higher-risk cases, enhanced due diligence may be carried out, which can include:

• More detailed questions on intended use of the account.
• Requests for proof of income or source of funds (salary slips, bank statements, business documents, etc.).

3. Transaction monitoring and suspicious activity

3.1 The operator uses systems and processes to monitor account activity and detect patterns that may indicate money laundering, fraud, or other illegal conduct.

3.2 Examples of activity that may raise concern include:

• Large or sudden deposits followed by limited betting and quick withdrawals.
• Use of multiple payment methods that do not match your verified identity.
• Use of third-party accounts or repeated payments from unrelated persons.
• Unusual patterns that do not match reasonable betting behaviour.

3.3 In such cases, the operator may:

• Request additional information or documents.
• Delay or reject deposits or withdrawals.
• Impose temporary limitations on your account.

4. Freezing, blocking, and reporting

4.1 If activity is considered suspicious under AML rules, the operator may:

• Freeze funds in your account while checks are carried out.
• Block certain services, including placing of bets and withdrawals.
• Close the account if risk remains unresolved.

4.2 In line with legal duties, information about suspicious cases may be submitted to competent authorities without prior notice to you, as permitted or required by law.

4.3 The operator is not liable for any delay, loss, or damage that arises from actions taken in good faith to comply with AML or counter-terrorist financing requirements.

1. Purpose and scope

1.1 This section explains how personal data of users in India is collected, stored, used, shared, and protected when you access betting services, create an account, place bets, or use any bonus or related services.

1.2 By using the platform, you acknowledge that your personal data may be processed for purposes described in this policy, in line with applicable data protection laws.

2. Data collected

2.1 The categories of data that may be collected include:

• Identification data: name, gender, date of birth, nationality.
• Contact data: address, email, phone number.
• Account data: username, encrypted password, account settings, responsible gambling limits.
• Transaction data: deposits, withdrawals, bets placed, bonuses used, winnings, and losses.
• Verification data: copies of identity documents, proof of address, proof of payment method.
• Technical data: IP address, device information, browser type, operating system, log files.
• Usage data: pages visited, time spent, preferences for sports, markets, and event types.

3. Legal basis and purposes of processing

3.1 Personal data may be processed on various legal bases, including:

• Performance of the contract that governs your account and use of services.
• Compliance with legal and regulatory obligations (such as AML, responsible gambling, and record-keeping rules).
• Legitimate interests in operating, improving, and securing services, provided that your rights are respected.
• Your consent, when required by law for specific forms of data use.

3.2 Main purposes of processing include:

• Managing registration and account access.
• Enabling deposits, withdrawals, and settlement of bets.
• Providing customer support.
• Preventing fraud, abuse of bonuses, or manipulation of betting markets.
• Conducting KYC, AML, and responsible gambling checks.
• Carrying out statistical and analytical work that improves products and services.

4. Data sharing and international transfers

4.1 Personal data may be shared, on a need-to-know basis, with:

• Group companies involved in operating betting services.
• Payment processors, banks, and financial institutions.
• Identity verification and KYC service providers.
• IT, security, and analytics service providers.
• Sports integrity bodies, regulators, or law enforcement agencies, where required by law.

4.2 If data is transferred outside India, contractual and technical safeguards will be used where required, aiming to provide an appropriate level of protection consistent with applicable data protection principles.

5. Data retention

5.1 Personal data is retained for as long as needed to fulfil the purposes for which it was collected, including:

• Operation of your account and settlement of bets.
• Compliance with statutory retention periods under AML, tax, and regulatory rules.

5.2 When data is no longer required, it will be deleted or anonymised, subject to any legal or regulatory obligations to retain records.

6. Your rights over personal data

6.1 Subject to applicable law, you may have the right to:

• Access personal data held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where legal grounds allow.
• Object to or restrict certain processing activities.
• Withdraw consent for processing that is based solely on consent.

6.2 Some rights may be limited where processing is required by law, for public interest, or for the establishment, exercise, or defence of legal claims.

6.3 Requests to exercise rights can be made through customer support or any dedicated privacy contact channel provided on the platform. Proof of identity may be requested for security.

7. Cookies and tracking technologies

7.1 The site and app may use cookies and similar tools to:

• Maintain your session and account login.
• Remember preferences and improve user experience.
• Compile statistics regarding betting activity and site usage.
• Support security and fraud detection.

7.2 You may manage cookies through browser settings, but disabling certain cookies may affect use of services or the ability to place bets.

1. Security commitments

1.1 The operator aims to protect the integrity of betting services, user accounts, and financial transactions through technical and organisational security measures.

1.2 Security controls are designed to preserve confidentiality, integrity, and availability of personal data, betting records, odds data, and financial information.

2. Technical protection measures

2.1 Measures that may be used include:

• Encryption of data in transit between your device and the platform.
• Secure storage of password data using industry-standard methods.
• Firewalls, intrusion detection, and access controls on core systems.
• Segregation of systems handling payments, user data, and odds feeds.

2.2 Users are encouraged to:

• Use strong and unique passwords for their betting account.
• Log out after each session, especially on shared devices.
• Regularly update operating systems and browsers.

3. Account protection and authentication

3.1 To enhance account security, you may be offered additional authentication options, such as one-time passwords delivered through SMS or email.

3.2 You are responsible for keeping your authentication factors secure and for not sharing codes or passwords with any third party.

3.3 If you suspect that your login details have been compromised, you must:

• Change your password immediately.
• Contact customer support to review recent bets and transactions.
• Request a temporary block on the account if required.

4. Monitoring and incident response

4.1 System activity is monitored to detect:

• Unusual login attempts or account access from unexpected locations.
• Repeated failed logins indicating potential unauthorised access.
• Abnormal betting patterns that may indicate misuse or automation.

4.2 If a security incident is detected, actions may include:

• Temporary suspension of affected accounts.
• Forced password reset and new authentication checks.
• Technical measures to contain and investigate the issue.

4.3 Where required by law, users and relevant authorities may be notified of data breaches that could affect rights or freedoms of individuals.

5. User responsibilities

5.1 Security of your betting activity is a shared responsibility. You agree to:

• Use only genuine software and trusted networks when accessing your account.
• Avoid logging in from public or unsecured computers where possible.
• Inform support promptly about any suspected security or privacy incident.

5.2 The operator is not responsible for losses that result from malware, phishing, or other attacks on your device or email account that are outside its reasonable control, provided that adequate security measures were maintained on the platform side.