Parimatch Privacy Policy

This platform collects personal data that users provide directly and information that is generated through use of the online services.

Personal information that may be collected includes:

• Basic account details, such as name, date of birth, and contact details (email, mobile number, address).
• Identity and verification documents, such as PAN, Aadhaar, passport, driving licence, or similar KYC records, as permitted by India law.
• Payment and transaction information related to deposits, withdrawals, and betting activity, such as bank details, UPI ID, card details (stored by payment providers), and transaction history.
• Technical data, such as IP address, device identifiers, browser type, operating system, and access logs.
• Responsible gaming and security data, such as self-exclusion status, fraud flags, and communication records with customer support.

The main reasons for this collection and processing are:

• To create, verify, and manage user accounts.
• To provide gaming, betting, and related support services.
• To comply with due diligence, anti-money laundering, counter-terrorism financing, and other regulatory duties relevant for India.
• To prevent fraud, misuse, and unauthorised access.
• To maintain technical stability, support, and service quality.

Technical and organisational protection measures include:

• Encryption in transit using modern security protocols when data moves between the user and the websites.
• Logical access controls so that only authorised staff or service providers can access personal records.
• Segregation of data in secure systems and monitoring of access logs.
• Regular internal checks and risk-based security reviews.

Users have the following rights in relation to personal data, subject to applicable law:

• Right of access: Users may request information on what personal details are held and how these are used.
• Right to correction: Users may request correction or updating of inaccurate or incomplete data.
• Right to deletion: Users may request deletion of personal information, where this is not in conflict with legal retention duties or legitimate interests, such as dispute handling and fraud prevention.

The platform aims to handle personal information in line with India legal requirements and recognised international data protection standards. Processing will respect local laws on online gaming, financial controls, and any applicable data protection obligations in India.

Personal data is processed only for defined, lawful purposes connected to online gaming and supporting services.

Main uses of collected information include:

• Account creation and management: To register users, verify identity and age, manage login credentials, and maintain account preferences.
• Provision of services: To enable placing bets, playing casino games, completing transactions, processing deposits and withdrawals, and resolving technical issues.
• Payments and settlements: To process payments through banks, cards, UPI and other payment partners, detect suspicious activity, and maintain accurate transaction records.
• Service improvement and personalisation: To analyse usage patterns, improve website performance, adjust content layout, and provide settings based on user behaviour and preferences.
• Responsible gaming and security: To identify risky behaviour, manage self-exclusion, prevent unauthorised access, investigate misuse, and protect the integrity of the services.
• Marketing and communication (where allowed): To send service-related notices, transactional updates, security alerts, and, where permitted by consent or law, information about new features or changes in policies.
• Analytics and statistics: To prepare aggregated, anonymised statistics for internal reporting, quality control, and planning.
• Compliance and dispute handling: To meet obligations concerning anti-money laundering, tax, record-keeping, and to defend or enforce legal claims.

All processing of personal data is intended to be lawful, fair, and transparent. Information is stored only for as long as required for the above purposes or as required by India law and applicable regulatory guidelines.

Users may request access to their personal data and ask how it is collected, processed, and stored. To exercise these rights, users may contact the support team through the channels listed on the website and provide sufficient details for identification.

Procedures for updating and correcting data include:

• Using account settings to edit certain contact details where the function is available; and
• Submitting a request to support for changes to details that require verification, such as legal name, address, or identity records.

Procedures for deletion include:

• Submitting a written request for account closure and deletion of personal data, subject to legal retention duties.
• The platform may retain data needed to comply with India legal rules on record-keeping, tax, anti-money laundering, and other regulatory checks, as well as for the period allowed to handle disputes and prevent fraud.

By using the services, the user consents to:

• Security checks, including identity and age verification, source-of-funds inquiries, and review of betting and transaction patterns.
• Processing of payment details by third-party payment providers, banks, card schemes, and UPI or wallet operators, in line with their own legal obligations and privacy practices.

Any request to access, correct, or delete data will be handled in a reasonable time, subject to verification of identity and lawful limitations.

The services and websites are intended only for persons who are at least 18 years old or the higher legal age required for participation in online betting in the user’s state or union territory in India.

The operator does not knowingly collect or process personal information of minors. Age is checked through self-declaration during registration and, when needed, by requesting identity documents or other verification evidence. However, technical means alone cannot fully confirm age in all cases without supporting documents.

If a parent or legal guardian believes that a minor has created an account or provided personal data, they should contact support immediately. After receiving a valid request and proof of authority, the operator will:

• Review the account;
• Block access to the services; and
• Arrange deletion or anonymisation of personal data of the minor, except where retention is necessary for legal or regulatory reasons, such as fraud investigation.

Users are responsible for ensuring that credentials are not shared with minors and that access to devices used for gaming is controlled in the household.

Personal information may be stored or processed in data centres or systems located outside India, including in countries where technology, payment, or analytics partners operate.

By accessing the websites or using the online services, the user consents to such cross-border transfers of personal data. These transfers are performed for purposes such as hosting, customer support, payment processing, security, and analytics.

The operator aims to ensure that each partner or service provider handling personal information is bound by confidentiality duties and uses appropriate security and privacy safeguards. Contractual terms and internal controls are applied so that processing by partners remains limited to the purposes described in this Privacy Policy and to what is required by law or regulation.

This Privacy Policy explains how personal data is handled, but it does not create any contractual guarantee beyond what is required by applicable law and the general terms of use.

A separate legal disclaimer, if published on the websites, may clarify, limit, or interpret certain rights or duties mentioned in this document. In situations where there is any tension between a disclaimer and this Privacy Policy, the rules will apply to the extent allowed by law and as described in the relevant texts.

The legal disclaimer and this Privacy Policy apply as soon as the user indicates acceptance, including by registering an account, ticking an acceptance box, continuing to use the services after being informed of the policy, or agreeing through electronic accession as allowed under India law.

Cookies are small text files stored in the browser or device when a user visits online services. Similar technologies, such as local storage or tracking pixels, may also be used for related purposes.

The websites use cookies and similar tools to:

• Collect statistics on visits, such as pages viewed, session duration, and technical errors.
• Analyse user behaviour to understand how the services are used and where improvements are required.
• Personalise certain elements, such as language preferences, layout, and remembered settings.
• Improve security controls and prevent misuse of accounts.

Cookies may be set by the operator or by trusted third parties providing analytics, security, or technical features. Most cookies used for these services are stored for up to 1 year, after which they expire or are removed, unless renewed for continued use under this Policy.

Users can control cookies through browser settings, including blocking or deleting them. However, disabling cookies may affect the functioning of some parts of the websites and may limit access to certain online features.

By accessing the websites, creating an account, or using any online services made available, the user is considered to have read, understood, and fully accepted this Privacy Policy, as amended from time to time.

The operator may update this document to reflect changes in legal requirements, regulatory guidance, technology, or internal practices. When a new version is published on the websites, it becomes the governing version for all further use of the services.

Continued use of the services after the updated Privacy Policy is posted will be treated as acceptance of the current version. Users are encouraged to review the policy periodically to stay informed about how personal information is collected and processed.

Personal data may be shared with third parties in limited situations, such as:

• Compliance with India laws, regulations, court orders, law enforcement requests, or instructions from competent authorities.
• Handling disputes, chargebacks, fraud investigations, and enforcement of contractual rights.
• Performance of contracts with service providers, including payment gateways, banks, card schemes, verification services, game providers, analytics tools, and IT support.

The list or categories of such third parties may be provided on the websites or in updated notices. If a specific partner type is not listed, users will be informed of the purpose and general scope of sharing in line with legal duties.

When a user provides personal data for transactions or account management, this is treated as consent to necessary sharing of information with third parties who support these services or who must receive such data under law. Each third party remains responsible for its own privacy practices and may have separate privacy documents and security controls.

The websites may contain links, banners, or references to external websites or online services operated by third parties.

These external websites have their own privacy policies, terms of use, and data handling standards. The operator does not control how such third parties collect, use, or protect personal information once a user leaves the platform.

Users should review the privacy documents and security notices of any external website before sharing personal data or completing transactions. Accessing third-party links is at the user’s own discretion and risk, and this Privacy Policy does not apply to information handled outside the official services.